Other Advice and Support
Sheffield City Council Cost of Living Team
The Sheffield City Council Cost of Living team can assist with:
- applying for funding and financial assistance such as the Household Support Fund
- ensuring you receive any benefits you are entitled to
- finding food support services in Sheffield (such as foodbanks)
- directing you towards other organisations that can help
There are a range of ways to get in contact with the Cost of Living team, including a webchat service.
Citizens Advice Sheffield
Citizens Advice Sheffield is an independent local charity, part of the wider national Citizens Advice network, dedicated to providing free, independent advocacy and advice for a wide range of problems. They now have a dedicated Energy Affordability Line providing free impartial advice about:
- energy bills
- energy debt
- energy efficiency
Citizen Advice’s Extra Help Unit
The Extra Help Unit is a free service that supports people who have a problem with their energy provider.
They help resolve problems and have the powers to investigate energy complaints.
They can help with issues such as billing errors, debt and disconnection, metering complaints, problems with prepayment meters and problems with transferring suppliers.
If your energy problem is urgent, for example your energy supply is about to be cut off or you are already without supply, the Citizens Advice consumer helpline will usually transfer your call directly to the Extra Help Unit.
You can contact the Citizens Advice consumer helpline by calling free on Telephone: 08082 231133 on Monday to Friday between 9am to 5pm or by submitting an online enquiry